Martinsville DuPont Credit Union will be closed on Monday, September 06 in observance of Labor Day. Have a safe and happy holiday. After normal business hours and during the holiday, you may call 800-325-3678 to take steps to protect your MDCU Visa Debit Card & MDCU Visa Credit Card if you believe you have given information to fraudsters.
08/30/2010 SCAM Alert
After normal business hours, if you have given out information about your MDCU VISA credit card or your MDCU VISA debit card to the fraudsters, please call 1-800-325-3678 for assistance.
The criminal activity conducted by the fraudsters recently in our community is known as VISHING. It’s based on one of the latest breakthroughs in telecommunications—Voice Over Internet Protocol, or VoIP, which enables telephone calls over the web. VoIP service is fairly inexpensive, making it cheap to make fake calls. Second, because it’s web-based, criminals can use software programs to create phony automated customer service lines and use an automated dialer to call many phone numbers quickly. Also, criminals can mask the number they are calling from, thwarting caller ID.
The lesson to learn from these criminal activities is always be suspicious of any unsolicited request for personal information. If you think the request is legit, you can always hang up and call back using the number provided by the financial institution. In this case we can be reached at (276) 632-1679, (540) 483-0018, or (800) 475-6328 extension 0.
If you provided your MDCU debit card to the phone call, please contact our Member Service Department at (276) 632-1679, (540) 483-0018, or (800) 475-6328 extension 0 so that we may take the necessary steps to protect your account.
Interestingly, Congress has yet to pass a law that would make it illegal to cause any caller identification service to transmit misleading or inaccurate caller identification information ("spoofing") with the intent to defraud or deceive. You can find out more about H.R. 1258: Truth in Caller ID Act of 2010 here.
08/25/2010 SCAM Alert
The fraudsters are still continuing their criminal activities. An article about this crime is in the Martinsville Bulletin and is available by clicking here
08/24/2010 SCAM Alert
Local members of the community are reporting that fraudsters are attempting to steal persons debit cards by an automated phone call representing Martinsville DuPont Credit Union. This automated phone call attempts to trick persons into pressing 1 to provide their MDCU debit card.
If you provided your MDCU debit card to the phone call, please contact our Member Service Department at (276) 632-1679, (540) 483-0018, or (800) 475-6328 extension 0 so that we may take the necessary steps to protect your account.
Please remember, MDCU WILL NEVER CONTACT YOU by phone, email or text message and ask you for personal information such as your social security number, account number, debit card number, or credit card number. Authorities have been contacted to stop these criminal activities. Do NOT call the numbers provided by caller ID.
